Refund policy

Thank you for shopping with Zovanta. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Business Information

Website: https://zovanta.co.in/

2. Return Eligibility

A return request may be accepted under the following circumstances:

  • The product was received damaged during transit.
  • The product has a manufacturing defect.
  • The product delivered is incorrect or significantly different from the description on the Website.

To qualify for a return, the product must:

  • Be reported within 7 days of the delivery date.
  • Be unused, unworn, and in its original condition.
  • Include the original packaging, labels, manuals, and accessories.
  • Be accompanied by a valid order confirmation or proof of purchase.

3. Products Not Eligible for Return

Unless damaged, defective, or incorrectly delivered, the following items are generally not eligible for return:

  • Personal care and hygiene products.
  • Products that have been used, altered, or damaged by the customer.
  • Products returned without original packaging, accessories, or labels.
  • Products marked as "Non-Returnable" on the product page.
  • Gift cards, promotional items, or complimentary products.

4. How to Request a Return

To initiate a return, please contact our customer support with the following information:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for the return request
  • Clear photographs or videos showing the issue (where applicable)

Our support team will review your request and provide further instructions.

5. Return Verification & Approval

Each return request is reviewed individually.

We reserve the right to:

  • Approve or reject a return request.
  • Request additional information, photographs, or videos.
  • Decline requests that do not meet the conditions outlined in this policy.

6. Reverse Pickup

Where reverse pickup service is available, we will arrange collection through our logistics partner.

If reverse pickup is unavailable at your location, you may be asked to send the product to the return address provided by our custome